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Senior Account Manager

Primary Location: Chicago, Illinois
Additional Locations: IL-Chicago

bswift is currently seeking an experienced Senior Account Manager to
join our Channel Partners team.

Located in downtown Chicago, bswift offers software and services that
streamline benefits, HR and payroll administration for employers and public and
private exchanges nationwide. bswift’s state-of-the-art cloud-based technology
and outsourcing solutions significantly reduce administrative costs and
time-consuming paperwork, making life easier for administrators and millions of
consumers who enroll in benefits with bswift.

The bswift platform offers states and private entities a flexible,
robust, web-based solution specializing in shopping, enrollment and
eligibility, billing, reporting and interfacing with carriers.

Fundamental Components:


The Senior Account Manager (SAM) serves predominantly as a secondary
and at times a primary point of contact to our Channel Partner clients,
internal team members and partners helping to implement and maintain client web
sites.This individual will:

Work closely with one, or more, Client
Relationship Manager (CRM) to provide outstanding client support during
implementation and/or ongoing client service in a timely fashion

Prepare and conduct technical/product
presentations and demonstrations; Organize and lead training sessions for both
clients and the internal team members ranging from site functionality and new

Assist with all client site, process and
training documentation; owning, at time, department specific processes and

Serve as a system expert by helping to manage
client implementations; manage ongoing maintenance/updates to client sites;
audit and test client sites

Conduct billing reconciliation when applicable

Be knowledgeable about and respond to client
questions about bswift products and their uses

Assist client(s) in the setup and maintenance of
carrier and payroll files (electronic data integration)

Track and monitor issue(s) until resolution
(i.e. tickets, enhancements, emails, etc.)

Communicate clearly with clients, carriers,
vendors, third parties and co-workers in a pleasant, professional manner with a
can-do attitude; keep emotions under control

Shares ideas and client needs with internal

Look for and help drive continuous process
improvements/efficiencies by maintaining a thorough understanding of all
internal systems

Coach and mentor team members, including client
teams, Analysts & Project Specialists; may also mentor new hires to assist
with onboarding and training

Develop and implement fulfillment procedures,
when needed


Responsible for special projects

Serve as back-up to or in lieu of CRM(s) as
needed; lead and create agendas for client meetings; maintain ongoing
documentation (project plan, etc.); acts as overall client relationship lead,
maintaining and nurturing senior-level relationships at the client, delivering
additional /new solutions & product information and acting as the team’s
escalation point for all client-related issues

Assist in sales and marketing activities

Client-related travel

Work closely with Product Development and IT
teams to test enhancements and system releases ensuring all is functioning

Background Experience:


Bachelor's degree (B. A. or B.S) from four-year
college or university; and one to two years related experience and/or training;
or equivalent combination of education and experience.

2+ Years of client/account management and/or bswift
Account Manager experience preferred

Years of experience with Employee Benefits/Open Enrollment process

Must be proficient with MS Office and Adobe
Writer tools – including:MSWord, MS
Power Point, and Excel (VLOOKUP, Pivot Tables, Basic Functionality)

Ability to operate and make timely decisions in
a sometimes ambiguous and always fast-paced atmosphere

Ability to flexibly operate and make timely
decisions in a sometimes ambiguous and always fast-paced atmosphere

High level of productivity, reliability, responsibility,
attendance, dependability, organization and accuracy/thoroughness

Ability to take initiative to meet challenges
with resourcefulness and new/innovative approaches while maintaining a high
level of quality

Must possess a passion for teamwork, client
service and fun


Current or previous healthcare
exchange/marketplace experience

Experience with basic SQL queries

Experience with data auditing

Experience with EDI


Potential Telework Position:

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests

Click To Review Our Benefits (PDF)


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