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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Product Systems Analyst - 62273BR

Primary Location: Chicago, IL
Additional Locations: IL-Chicago
bswift, a leader in cloud-based technology and services for employee benefits and health exchanges, is currently seeking a Product Systems Analyst.

The Product Systems Analyst works with our Product Management team to troubleshoot product issues, define future product enhancements and test new features prior to release.

Fundamental Components:
Responsibilities include, but are not limited to:
  • Triage, investigate and resolve product issues.
  • Liaise with other business groups including Client Services, Sales, Marketing and Software Development to assist with product questions.
  • Perform quality testing of the product prior to new product releases.
  • Contribute to product specifications to help define feature and functionality requirements.
  • Communicate global product issues to the appropriate areas of the company.

Background Experience:
Qualifications required:
  • Bachelor's degree
  • Technical background, with experience in troubleshooting software issues
  • Excellent teamwork skills
  • Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel are critical
  • Must be self-motivated and able to work in a fluid, fast-paced environment
  • The ability to work well both individually as well as with others and strong interpersonal skills to manage relationships successfully in a cross-functional team environment is critical for this position

  • Experience with Salesforce
  • Experience with the Incontact,IVR or other telephony system
  • Experience in the health care and benefits admin industry
  • Microsoft SQL Server

Additional Job Information:
Team leadership and team building skills.Analytical and planning skills.Negotiation/influencing skills.Relationship and change management skills.Organizational skills.Time management skills.Critical thinking skills.Oral and written communication skills.

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


Click To Review Our Benefits (PDF)


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