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Medicare Account Associate

Primary Location: Chicago, IL
Additional Locations: IL-Chicago, IN-Indianapolis, MI-Detroit, MI-Southfield, MN-Minneapolis, WI-Eau Claire
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Description:

To increase member satisfaction, retention, and growth by efficiently delivering competitive services to broker partners through a fully-integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes.



Fundamental Components:

•Support the local Medicare market providing superior service outcomes for brokers who support our Medicare products.

•Answers questions and resolves issues based on phone calls/emails from brokers and agency partners. Documents and tracks issue resolution with partners as necessary.

•Provides first call resolution in support of brokers.

•Provides immediate support and solutions to brokers regarding products, benefits, administrative policies and services as well as all Aetna broker systems.

•Provides hands on support for end to end broker contracting through No More Forms.

•Assist brokers in identifying local in-network providers and facilities

•Supports brokers submitting applications

•Responds to broker queries via phone calls and face-to-face meetings and seminars

•Handle escalated items within the local market both internal and external

•Assist in the onboarding of new agents and agencies within the local market.



Background Experience:

•Health insurance related experience, supporting Brokers 2-3 years is REQUIRED

•Experience in a production environment.

•Customer Service experiences in a transaction based environment such as a call center or retail location preferred.

•Insurance/Life and Health Insurance License is desired (must license within 6 months if there is no license at time of hire)



Additional Job Information:

•Health insurance related experience, supporting Brokers 2-3 years is REQUIRED

•Experience in a production environment.

•Customer Service experiences in a transaction based environment such as a call center or retail location preferred.

•Insurance/Life and Health Insurance License is desired (must license within 6 months if there is no license at time of hire)



Required Skills:
Leadership - Driving a Culture of Compliance, Service - Demonstrating Service Discipline, Service - Working Across Boundaries

Functional Skills:
Products-Medical - Individual Medicare Advantage Plan, Sales & Service - Sales administration, support, reporting

Potential Telework Position:
Yes

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)

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