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Implementation Account Manager

Primary Location: Chicago, Illinois
Additional Locations: IL-Chicago
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Description:

bswift is currently seeking an Implementation Manager to join our Channel
Partner Client Services Team.



Located in downtown Chicago, bswift offers software and services that streamline

benefits, HR and payroll administration for employers and public and private
exchanges nationwide. bswift’s state-of-the-art cloud-based technology and
outsourcing solutions significantly reduce administrative costs and
time-consuming paperwork, making life easier for administrators and millions of
consumers who enroll in benefits with bswift.



Deve
lops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in assigned business segments, products and geographies.

Fundamental Components:

Responsibilities:

The Implementation Manager (IM) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services.The Implementation Manager (IM) will help support the system development and testing for Channel Partner market implementation clients.


This individual will:


·Consistently reflect our core values of higher standards, greater accountability, and more fun to bswift associates, clients, and partners


·Work with the Implementation Leader to manage Implementation kick-off meetings, requirements discussions and status meetings with clients


·Manage timelines with other bswift implementation staff and clients


·Manage client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates


·Perform Analysis and configure system as needed and lead the team with other bswift resources (implementation analyst, product management, development, call center) to meet client deliverables; including, but not limited to:

oWorking with the Implementation Lead to analyze Benefits Class Matrix, Requirements Template, Rates, Permissions, Field Options, Site Text, Import files of Demographic and Benefit Data, and Export of vendor files as required

oConfiguring system as needed based on clients
plan requirements listed above

oTesting planning and testing new and existing system functionality to ensure accuracy of client system configuration

oResearching and resolving client inquiries regarding system and process issues

o Training clients on new site and processes for implementation live date


·Continuously refine and improve efficiency of the implementation process


·Proactively identifying and mitigating project risk’s


·Proactively consult clients on best practices and necessary system and process changes to achieve client goals


·Research and recommend system enhancement based upon client needs


·Ensure a seamless transition to the ongoing team


·Act as a coach and mentor for others





Background Experience:





Qualifications:

·A Bachelor’s Degree from a four-Year College or university; or equivalent combination of education and experience.


·Must have current or previous experience with benefits / implementation processes


·3+ years of client relationship and implementation experience


·Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions


·Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere


·Must be able to quickly sort through complex subject material


·Strong analytical skill-set and ability to effectively use data for strategy


·High level of productivity, reliability, responsibility, attendance, dependability, organization and
accuracy/thoroughness


·Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality


·Must possess a passion for teamwork, client service and reaching business results through problem solving


·Willingness to travel as needed





Potential Telework Position:
Yes

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

#LI-DT1



Click To Review Our Benefits (PDF)

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