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Exec Director, NAT Sales & Service

Primary Location: Chicago, Illinois
Additional Locations: AZ-Phoenix, CO-Denver, IL-Chicago, MO-St Louis
Top leadership position in a market/industry providing strategic direction and leadership to sales and service staff and consultative services to customers to achieve sales, service, and retention goals for assigned business or customer segments, products, and services to achieve profitable growth. Incumbent has profit and loss responsibility for the market/industry, including SG&A accountability for both existing and new sales.

Fundamental Components:
Establishes, communicates, and executes strategic direction, operational and marketing strategy and performance measures in line with company, segment, region and market/industry goals. Articulates a strategic vision to stakeholders and generates options to achieve that vision. Leads and directs a management team to ensure achievement of sales, membership growth, retention, and profitability goals for a significant business. Analyzes competitive environment to support and improve pricing, underwriting, and product development strategies, as well as service approach and sales efforts with an eye to long-term success. Defines and creates a culture focused on translating and delivering strategy into operational reality; instills a sense of urgency in others to achieve results. Works with clients to establish their strategic vision and determines the most effective implementation approach. Attracts, develops, engages, and retains a diverse highly-skilled and professional level workforce (including managers and individual contributors) and engages and develops them through mentoring, coaching, and making tools and resources available to ensure the organization has the talent necessary for achievement of business goals. Collaborates across the organization to ensure internal and external constituent needs are met. Operates as a change leader suggesting new approaches to drive business growth; breaks down barriers across the organization in order to achieve business results. Leads transformational efforts to ensure the organization is prepared for long-term future success. Analyzes and solves problems at a strategic and functional level. This includes participation and interaction with Local and Regional Businesses and Network Management with the market, Healthagen, ACS, Operations, and New Product Development. Proactively helps others understand the organization’s vision through written and verbal communication opportunities; educates constituents on Aetna specific policies, products, and procedures, as well as industry and key business issues. Identifies, cultivates, and maintains strong relationships with all constituents, both internal and external (key customers and their affiliate organizations, corporate leaders, brokers, consultants, etc.); participates and presents at external industry events; serves as the voice of Aetna in the marketplace and is viewed as a key industry leader.

Background Experience:
  • At least 15 years industry sales experience.
  • At least 5 years of sales management experience.
  • Licensure as required by state law.
  • Bachelor's degree or equivalent experience.

Additional Job Information:
Health and Life licenses required in all 50 states. If not currently licensed in all 50 states, it will be coordinated upon acceptance of the position. Incentive compensation dependent on licensure.

Required Skills:
General Business - Demonstrating Business and Industry Acumen, General Business - Managing Sales Relationships, Leadership - Collaborating for Results

Functional Skills:
Sales & Service - Account Management, Sales & Service - Distribution channel management

Insurance - Life and Health Insurance License

Percent of Travel Required:
25 - 50%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests

Click To Review Our Benefits (PDF)


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