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Primary Location: Chicago, IL
Additional Locations: IL-Chicago
bswift is looking for an experienced Director to join our Direct Team. The primary objective of this position is to manage and inspire bswift’s client services team to produce client raves. The Director of Client Services serves as leader to ensure the highest level of quality in our delivery of new client implementations and on ongoing service.

Fundamental Components:
Responsibilities include, but are not limited to:

Lead and manage the team to achieve individual, team and company goals
Provide appropriate direction, coaching and feedback to maximize individual and team performance results
Proactively track and drive open prioritized issues logs to completion, managing internal and external resources to meet all deadlines and resolve issues that arise.
Participate in and/or lead client demos and/or client training sessions, where applicable.
Continuously refine and improve processes
Develop and maintain quality assurance processes
Identify and drive tactical initiatives to improve productivity, client/consumer satisfaction, process improvements, etc.
Assist in product development & quality assurance efforts as required
Assist in sales and marketing efforts as needed

Background Experience:
Qualifications/Experience/Skills/Other Requirements:

5+ years Employee Benefits administration experience
A leadership style that reflects and reinforces bswift core values
Strong people management skills
Ability to assist and equip others to efficiently solve complex problems
Strong customer service orientation
Strong verbal and written communication skills
Willingness to work nights and weekends when necessary
B.A. or B.S. required

3+ years of Account Management experience.
10+ years of related industry experience.

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


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