DirectorPrimary Location: Chicago, IL
Additional Locations: IL-Chicago Apply
- Lead and manage the team to achieve individual, team and company goals
- Provide appropriate direction, coaching and feedback to maximize individual and team performance results
- Proactively track and drive open prioritized issues logs to completion, managing internal and external resources to meet all deadlines and resolve issues that arise.
- Participate in and/or lead client demos and/or client training sessions, where applicable.
- Continuously refine and improve processes
- Develop and maintain quality assurance processes
- Identify and drive tactical initiatives to improve productivity, client/consumer satisfaction, process improvements, etc.
- Assist in product development & quality assurance efforts as required
- Assist in sales and marketing efforts as needed
- 5+ years Employee Benefits administration experience
- 3+ years of Account Management experience
- 10+ years of related industry experience
- A leadership style that reflects and reinforces bswift core values
- Strong people management skills
- Ability to assist and equip others to efficiently solve complex problems
- Strong customer service orientation
- Strong verbal and written communication skills
- Willingness to work nights and weekends when necessary
- B.A. or B.S. required
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