Director, Provider Account Management (65098BR)Primary Location: Plantation, FL
Additional Locations: CT-Hartford, FL-Plantation, IL-Chicago, PA-Blue Bell, TN-Franklin, TX-Houston Apply
65098Fundamental Components: (*) Develops business strategies to successfully manage renewals and ensure customer satisfaction.
(*) Implements operational plans in support of achieving renewal, customer satisfaction, revenue, and earnings objectives.
(*) Supports team in developing productive and collaborative internal partnerships to create a comprehensive growth and service strategy for an assigned book of business.
(*) Ensures alignment with customer’s objectives, financial position, and employee benefit strategy while providing cross-selling opportunities and profitable revenue and growth.
(*) Regularly provides updates to senior leadership on operational successes or improvement areas within regionally-aligned team.
(*) Manages, develops, and cultivates relationships with constituents as appropriate.
(*) Partners with team members as appropriate in meetings with clients to professionally represent Aetna in the marketplace; articulates how Aetna’s products and services can contribute to clients’ objectives.
(*) Recruits, develops and retains a diverse workforce.
(*) Sets, communicates, implements, and monitors performance metrics within assigned team; aligns assigned performance measures with company objectives. Background Experience: (*) Previous experience managing cross-functional, self-directed teams.
(*) 7-10 years progressively responsible account management experience within the health insurance industry.
(*) Bachelor's degree desired or equivalent work experience.
(*) Prior experience working with providers to optimize their practices strongly preferred. Potential Telework Position: Yes Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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