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Client Relationship Manager

Primary Location: Chicago, Illinois
Additional Locations: IL-Chicago
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Description:



bswift is currently seeking an experienced Client Relationship Manager
to join our Direct Client Services Team.
Located in downtown Chicago, bswift offers software and services that streamline
benefits, HR and payroll administration for employers and public and private
exchanges nationwide. bswift’s state-of-the-art cloud-based technology and
outsourcing solutions significantly reduce administrative costs and
time-consuming paperwork, making life easier for administrators and millions of
consumers who enroll in benefits with bswift.





Fundamental Components:



Responsibilities:







The Client Relationship Manager (CRM) is directly responsible for
helping bswift meet and exceed client expectations by supporting consumers on
our best-in-class HR software and services.
The Client Relationship Manager (CRM) will manage the strategic
relationships for direct, large-market clients. This individual will:







·
Consistently reflect our core values of higher
standards, greater accountability, and more fun to bswift associates, clients,
and partners




·
Develop and maintain strong relationships at a
strategic and operational level with assigned large market clients




·
Leading a team of account managers and analysts
to coordinate with other bswift resources (product management, development,
call center) to meet client deliverables; including, but not limited to:




o
Creating Benefits Class Matrix, Requirements,
Rates, Permissions, Field Options, Site Text and Implementation Questions Log
with client (including client sign-off)




o
Configuring system as needed for annual benefit
program changes/acquisitions




o
Executing on non-automated service delivery
processes to satisfy scope requirements




o
Researching and resolving client inquiries
regarding system and process issues




o
Training clients on new and existing system
features and services (prepare and conduct technical/product presentations and
demos as required)




o
Testing new and existing system functionality to
ensure accuracy of client system configuration




·
Proactively consult clients on best practices
and necessary system and process changes to achieve client goals throughout the
year and during annual open enrollment




·
Conduct quarterly stewardship meetings with
clients and lead other regularly scheduled meetings as necessary




·
Research and recommend system enhancement based
upon client needs (assist in the development of enhancement specifications with
bswift Product Managers and Developers)




·
Consult clients on additional bswift products
and services to provide additional value to client relationship




·
Create and coordinate requirements for gathering
and processing one-time projects as needed (Vendor or Internal)




·
Advocate client needs throughout all phases of
product life cycle (plan, design, integrate, install, manage)




·
Assist in sales and marketing activities as
needed




·
Coordinate and secure renewal of client
agreements




·
Act as a coach and mentor for others




·
Responsible for special projects as assigned








Background Experience:



Qualifications:







·
A Bachelor’s Degree from a four-Year College or
university; or equivalent combination of education and experience.




·
7+ years of account management/direct client
services experience (within mid or large market) preferred




·
Good written/verbal communication skills and the
ability to communicate with both technical and non-technical personnel; ability
to listen, clarify and respond well to questions




·
Ability to operate and make timely decisions in
an ambiguous, fast-paced atmosphere




·
Must be able to quickly sort through complex
subject material




·
Strong analytical skill-set and ability to
effectively use data for strategy




·
High level of productivity, reliability,
responsibility, attendance, dependability, organization and
accuracy/thoroughness




·
Ability to take initiative to meet challenges
with resourcefulness and new innovative approaches while maintaining a high
level of quality




·
Must possess a passion for teamwork, client
service and reaching business results through problem solving







Desired:




·
Current or previous experience with benefits /
open enrollment process





Potential Telework Position:
Yes

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests

Click To Review Our Benefits (PDF)

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