Skip to main content

Associate Director

Primary Location: Chicago, IL
Additional Locations: IL-Chicago
Apply
Description:
bswift is currently seeking an Associate Director of Client Services to join our growing team.

Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.

Fundamental Components:
Client Management
  • Directly manage several bswift client relationships.
  • Track and drive open prioritized issues logs to completion, managing internal and external resources to meet all deadlines and resolve issues that arise.
  • Provide organized, clear and consistent communication to clients and internal teams around issue status and issue escalation through to resolution.
  • Develop and manage timelines with clients and staff while setting appropriate expectations with all parties.
  • Attend or lead scheduled calls with the client and participate in annual or quarterly meetings to discuss and track short and/or long-term initiatives and strategy.
  • Dedication to continuous improvement of client and internal processes.
  • Manage and/or execute configuration, testing, and auditing as necessary.
  • Assist in sales and marketing efforts as needed

Team Management and Leadership
  • Manage, coach and lead a team of Analysts and Project Specialists to achieve individual, team and company goals.
  • Provide timely feedback and guidance to grow and develop others
  • Identify and drive tactical initiatives to improve productivity, client/consumer satisfaction, process improvements, etc.
  • Identify and guide training activities to help develop others across the client services team.
  • Facilitate feedback process and recommendation of comp and bonus changes
  • Help your team establish personal goals that are consistent with company goals.
  • Deliver annual performance assessment to team members.
  • Consistently reflect bswift core values


Background Experience:
Qualifications/Experience/Skills/Other Requirements:
  • Must possess 5+ years Employee Benefits administration experience
  • A leadership style that reflects and reinforces bswift core values
  • Strong people management skills
  • Ability to assist and equip others to efficiently solve complex problems
  • Strong customer service orientation
  • Strong verbal and written communication skills
  • Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
  • Willingness to work nights and weekends when necessary
  • B.A. or B.S. required


Potential Telework Position:
No

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Apply

Jobs for you

Recently Viewed Jobs

You do not have any recently viewed jobs

Your Saved Jobs

You do not have any saved jobs

Sign up for Job Alerts

Join our Talent Community

At Aetna, a CVS Health Company, we are pioneering a total approach to health and wellness and we need talented candidates like you to join our team. Become a member of our talent community to be the first to know about career initiatives that match your skills and interests as they become available, in addition to details on upcoming events, networking opportunities, and news about Aetna, a CVS Health Company.

Join Our Talent Community

Sign up to receive information about job openings that are tailored to your skills and interests. Plus, get the latest career news from Aetna, a CVS Health Company.