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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Associate Director

Primary Location: Chicago, Illinois
Additional Locations: IL-Chicago
bswift is looking for an experienced Associate Director to join our Direct Team. The primary objective of this position is to manage and inspire bswifts client services team to produce client raves. The Associate Director serves as leaderto ensure the highest level of quality in our delivery of new client implementations and on ongoing service.

Fundamental Components:
•Lead and manage the team to achieve individual, team and company goals
•Provide appropriate direction, coaching and feedback to maximize individual and
team performance results

• Proactively track and drive open prioritized issues
logs to completion, managing internal and external resources to meet all
deadlines and resolve issues that arise.

• Participate in and/or lead client
demos and/or client training sessions, where applicable.

• Continuously refine
and improve processes • Develop and maintain quality assurance processes

•Identify and drive tactical initiatives to improve productivity,
client/consumer satisfaction, process improvements, etc.

• Assist in product
development & quality assurance efforts as required

• Assist in sales and
marketing efforts as needed

Background Experience:
•5+ years Employee Benefits administration experience
• 3+ years of Account Management experience
• 10+ years of related industry experience
• A leadership style that reflects and reinforces bswift core values
• Strong people management skills
• Ability to assist and equip others to efficiently solve complex problems
• Strong customer service orientation
• Strong verbal and written communication skills
• Willingness to work nights and weekends when necessary
• B.A. or B.S. required

Potential Telework Position:

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests

Click To Review Our Benefits (PDF)


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