Description:
Supports account servicing for assigned constituents (producers, plan sponsors, customers), business or customer segment, products and services and geographies.

Fundamental Components:

• Identifies constituent-specific service issues, identifies solutions and may lead resolution of issues working with other areas.
• Provides constituents with Aetna policy, plan design and benefit changes and network updates including analysis of impact.
• Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages.
• May support plan administration activities, including installation, open-enrollment, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.
• May assist in constituent training on product and policy questions.
• May take initial calls for direct sales requests and forward requests to appropriate sales staff.

Background Experience:

• Knowledge of sales support functions is preferred
• Health insurance industry experience is a plus
• Experience and/or comfortability speaking in front of others
• Must be willing to obtain insurance license within 90 days after hire
• Bachelor's degree is required preferably in Business, Finance, or Communication

Additional Job Information:
Supporting lead Account Manager in day to day client needs such as claims, eligibility, strategy and open enrollment meetings. Must be able to speak in front of a group of people.

Potential Telework Position:
No

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)