Skip to main content

Telephonic Case Manager

Primary Location: Chatsworth, CA
Additional Locations: CA-Chatsworth
This role sits onsite in Chatsworth, CA with potential for work at home with proven performance.
Standard business hours Monday-Friday are required.

Responsible for telephonically assessing, planning, implementing and coordinating all case management activities associated with an injured employee to evaluate the medical and disability needs of an injured worker and facilitate the patient’s appropriate and timely return to work. Acts as a liaison with patient/family, employer, provider(s), insurance companies, and healthcare personnel.

Fundamental Components:
-Works telephonically with workers’ compensation patients, employers, providers, and claims adjusters to coordinate and assure proper delivery and oversight of medical and disability services.
-Performs pre-certification process for prescribed treatment by gathering relevant data and information through clinical interviews with the injured employee, provider(s), and the employer.
-Evaluates and coordinates medical and rehabilitative services using cost containment strategies.
-Plans a proactive course of action to address issues presented to enhance the injured employee’s short and long-term outcomes.
-Assesses and identifies barriers to recovery; determines goals, objectives, and potential alternatives to care.
-Works as an advocate to promote the injured employee’s best interest, addressing treatment alternatives, coordination of quality, cost effective health care and rehabilitative services.
-Assists the injured employee by providing medical and disability education and coordinating on-site job analysis, work conditioning, functional capacities, and ergonomic evaluations.
-Negotiates and assists employers with the development of transitional sedentary or modified job duties based on the injured employee’s functional capacity to ensure the injured employee’s safe and timely return to work.
-Monitors, evaluates, and documents case management activities and outcomes including, but not limited to, case management approaches, over or under utilization, inappropriate care, effective treatment, permanent or temporary loss of function, failed or premature return to work, and non-compliance.
-Adheres to all appropriate privacy, security and confidentiality policies and procedures.
-Performs other duties as assigned.

Background Experience:
​-Registered Nurse (RN) with active state license in good standing for California is required
-3+ years of clinical practice experience required
-1+ year of case management experience is required
-1+ year of previous workers compensation experience is required
-Previous experience with utilization review or managed care experience preferred
-Additional national professional certification (CRC, CDMS, CRRN, COHN, or CCM) required within 1 year of hire
-Effective communications, organizational, and interpersonal skills
-Strong analytical skills used to identify and resolve problems
-Bilingual preferred

Additional Job Information:
Potential WAH.

Nursing - Registered Nurse

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


Jobs for you

Recently Viewed Jobs

You do not have any recently viewed jobs

Your Saved Jobs

You do not have any saved jobs

Sign up for Job Alerts

Join our Talent Community

At Aetna, we are pioneering a total approach to health and wellness and we need talented candidates like you to join our team. Become a member of our talent community to be the first to know about career initiatives that match your skills and interests as they become available, in addition to details on upcoming events, networking opportunities, and news about Aetna.

Join Our Talent Community

Sign up to receive information about job openings that are tailored to your skills and interests. Plus, get the latest career news from Aetna.