Network Relations SpecialistPrimary Location: Charleston, West Virginia
Additional Locations: WV-Charleston Apply
- Triages routine provider issues and internal inquiries regarding policies and procedures, credentialing or claims status, orientation activities, and database or portal information or usage.
- Escalates issues as appropriate.
- Supports or assists with operational activities that may include, but are not limited to, database management and contract coordination.
- Performs credentialing support activities as needed.
- Educates providers on portals, protocols, policies, procedures, and services to enhance the overall provider experience.
- May assist with or perform standard provider recruitment or contracting or re-contracting functions and discussions.
- Strong verbal and written communication and interpersonal skills.
- Exposure to business segment specific policy, benefits, plan and product design and language.
- Working knowledge of business segment specific codes, products, and terminology.
- 1-3 years' related customer service experience preferrably with exposure to benefits interpretation.
- Associate's degree or equivalent work experience.
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