Member Services RepresentativePrimary Location: Charleston, WV
Additional Locations: WV-Charleston Apply
Handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.
Are you ready to join a company that is changing the face of health care across the nation? Aetna Better Health of West Virginia is looking for people like you who value excellence, integrity, caring and innovation. As an employee, you’ll join a team dedicated to improving the lives of our members. Our vision incorporates community-based health care that works. We value diversity. Align your career goals with Aetna Better Health of West Virginia, and we will support you all the way.
Required Skills: Service - Creating a Differentiated Service Experience, Service - Providing Solutions to Constituent Needs, Service - Working Across Boundaries Desired Skills: General Business - Maximizing Work Practices, Leadership - Fostering a Global Perspective, Service - Handling Service Challenges Functional Skills: Administration / Operation - Data Entry, Administration / Operation - File Maintenance, Communication - Member communications, Customer Service - Customer service - production environment, Customer Service - Customer service - transaction based environment Technology Experience: Aetna Application - QNXT, Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft SharePoint, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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