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Information Technology

Aetna IT is committed to keeping our members at the heart of everything we do. Our top-talent workforce delivers leading-edge technology, drives innovation, turns vision into action and challenges the art of the possible. We provide best-in-class services to our members by delivering groundbreaking healthcare tools, enabling consumer-friendly interactions and protecting data security. Your mission will be to deliver innovating technology solutions including: Hybrid cloud infrastructure, artificial intelligence/machine learning capabilities and infrastructure as code.

Aetna, a CVS Health Company, is a company with a world-class IT team and we will be counting on you to carry on our success as the preferred provider of infrastructure services for our business partners.

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Success Profile

What makes a successful Information Technologist?
Here are the traits we are looking for:

  • Adaptable
  • Collaborative
  • Communicator
  • Digitally Savvy
  • Good Listener
  • Problem-solver
  • Results Driven
  • Team Player
  • Technologically savvy
  • Versatile
  • Relationship expertise
  • Diplomatic
  • Trustworthy
  • Business Savvy

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Benefits

  • Medical

  • Dental

  • Vision

  • Healthcare
    FSA

  • Dependent
    Care FSA

  • Health and
    Wellness
    Programs

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Job Details

Quality Assurance Analyst

Primary Location: Chantilly, Virginia
Additional Locations: VA-Chantilly
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Description:
Define, develop, maintain, and execute test scripts on time and escalate issues and risks as appropriate to ensure project stays on track. Responsible for defect ownership from identification to closure through the APLC phases. Ensures the product testing is complete and of high quality prior to sign off. May provide Subject Matter Expertise, to include test planning and identifying data, as required.

Fundamental Components:
75% REPORTING & DATA ANALYSIS
  • Ensure that routine monthly and quarterly post production reporting is completed accurately and delivered on time to both internal and external customers
  • Seek opportunities to improve existing reporting process to achieve greater operational efficiencies and value added benefit particularly as it relates to the customer experience with reporting deliverables and expectations
  • Develop new tools, databases and reporting in support of the business and its quality/customer experience objectives
  • Develop and maintain process documentation associated with all reporting tasks and conduct training for team members as needed to drive self-service of routine reporting tasks
  • Perform data analysis related to business metrics, customer feedback, customer reviews, and customer returns; identify trends and opportunities; summarize and share findings with key stakeholders
  • Identify key performance trends/drivers and provide business with actionable analysis
25% PROCESS IMPROVEMENT
  • Identify business improvement needs and assessment of the level of effort versus organizational impact to tackle
  • Utilize Lean and Six Sigma methodologies and tools to execute process improvements and quantify landed impacts
  • Design workflows and implementation materials, ensuring they land with optimal efficiency and a culture of continuous improvement
  • Manage multiple projects and competing priorities, and manage stakeholders expectations accordingly
  • Identify gaps in performance against Best in Class and lead improvement initiatives that close said gaps
  • Design, develop and execute processes or projects and work with process owners or project team members throughout all phases of planning implementation and control.
  • Autonomously lead small to medium scale process improvement initiatives.
  • This position is accountable for the quality and timely completion of each stage of the process improvement effort.


Background Experience:
  • Advanced problem solving and analytical skills
  • Candidate must have QA Testing/ Development experience.
  • Good knowledge of SQL .
  • Knowledge / experience maintaining set of automation processes.
  • Working knowledge of data analysis and process modeling.
  • Grip over database concepts like DBMS, ETL and SQL.
  • Data Visualization and prototyping skills.
  • Willingness to learn new technologies and support automation tasks


Additional Job Information:
Ability to work effectively with a diverse workforce and in a matrix team environment. Excellent analytical ability, judgment, negotiation, teamwork and written and verbal communication skills.

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

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