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A1A Behavioral Health Specialists

Primary Location: Chandler, AZ
Additional Locations: AZ-Chandler
This role is office based in Chandler, AZ.
Standard business hours Monday-Friday are required.

What is A1A?

Aetna One Advocate is Aetna’s premier service and clinical offering for Aetna nation-wide and creates industry-leading solutions for our customers and members. The model is a fully integrated population health and customer service solution for large plan sponsors high-touch, high-tech member advocacy service which combines data-driven processes with the expertise of highly trained clinical and concierge member services. Our mission is to meet each member at every aspect of their health care journey. Our embedded customer-dedicated service and clinical pods allow maximization of inbound and outbound touchpoints to solve members’ needs and create behavior change. Our data analytics, white-glove service and end-to-end ownership of member support creates a trusted partner in health. This is an exciting time to join Aetna a CVS Health company in our journey to change the way healthcare is delivered today. We are health care innovators.

Job Description:
Develop, implement, support, and promote Health Services strategies, tactics, policies, and programs that drive the delivery of quality healthcare to establish competitive business advantage for Aetna. Health Services strategies, policies, and programs are comprised of utilization management, quality management, network management and clinical coverage and policies.

Behavioral Health Specialist provides consultation and collaboration to medical nurses in case management and disease management programs, regarding engagement and treatment for BH co-morbidities. The mission of the position is to promote an overall holistic approach to the Aetna member, through a single point of contact, regarding all medical issues including behavioral health and chemical dependency issues. The BH Specialists serves as a consultant to the Aetna member-facing entity.

Fundamental Components:
Fundamental Components & Physical Requirements include but are not limited to

Provides consultation to nurses, working on medical cases, in regards to the assessment and awareness of BH co morbidities.
The BH Specialists leverages clinical assessment skills and treatment planning to coach and collaborate with the nursing staff to include BH co morbidity information in their work, with the patient, to facilitate the single-point-of-contact model.
Supports nursing staff with engaging members using motivation interviewing skills and serves as an MI champion.
Performs and monitors member impact and outcomes, as a result of this integration and collaborative process.
Maintains contact and outreach with nursing staff in order to adjust treatment interventions, etc. to achieve the desired results.

Background Experience:

Background/Experience Desired

3+ years post degree experience in a psychiatric or substance abuse setting required
5+ years experience in behavioral health required with preference given for prior managed care experience
Education and Certification Requirements

Masters or Doctoral degree in behavioral health field preferred
Registered Nurse with behavioral health experience/background OR unencumbered independent clinical behavioral health license required

Required Skills:
General Business - Communicating for Impact, General Business - Demonstrating Business and Industry Acumen, Leadership - Collaborating for Results

Desired Skills:
Benefits Management - Interacting with Medical Professionals, Service - Creating a Differentiated Service Experience

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


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