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Manager - Sales Support

Primary Location: Cary, NC
Additional Locations: NC-Cary
Lead a team consisting of sales support functions in support of stated mission and achievement of Health key performance measures.

Fundamental Components:
Cultivates and manages relationships with various internal/external customers. May include existing plan sponsors/prospects, brokers, consultants, health local market, field representatives, etc. Reviews incoming requests (new/growth RFPs/RFIs and proactive quotes) for strategic and capabilities match Completes preliminary and/or final risk evaluation. Performs consultative selling Analyze competition and competitive position Oversee completion of annual broker/consultant surveys in support of proposal process Assist in development of customer sales strategies Develop systems and procedures to support sales process Coordinate sales related activities across multiple functions Manage the workflow of contracting or broker services Assists team members in handling difficult sales situations (rates, exceptions, conflicts) Oversee Development and Delivery of Proposals (e.g. development of proposal response strategy, determine exceptions and resource commitments, etc.) Provide oversight and sign off on financial exceptions (claim evaluations, expense calculation, guarantee structure, stop loss pricing) Develops presentation materials and participates in meetings/presentations/site visits Accountable for achieving team and organizational KPMs Operationalize overall direction from senior management (translating applicable business plan into everyday activities and operations) Serves as liaison between team members and Health policy and senior management Negotiates resolutions to internal/external barriers relative to the sales support process

Background Experience:
1-2 years sales management experience preferred. 5+ years of recent and related sales admin experience required. Bachelor's degree or equivalent experience.

Required Skills:
Leadership - Engaging and Developing People, Service - Case Administration, Service - Handling Service Challenges

Desired Skills:
General Business - Managing Sales Relationships, Leadership - Collaborating for Results, Leadership - Engaging and Developing People

Functional Skills:
Sales & Service - Account Management, Sales & Service - Individual sales, Sales & Service - Sales administration, support, reporting

Technology Experience:
Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel

Insurance - Life and Health Insurance License

Potential Telework Position:

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


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