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Sr User Experience Researcher - 71101BR

Primary Location: Burlington, MA
Additional Locations: MA-Burlington
Aetnas’ mandate is to transform health and wellness via products that enable consumer engagement and best-in-class experience. This team is responsible for Aetna’s digital transformation and all digital products; as well as the development and execution of the digital roadmap. A key part of the responsibility is to build an integrated platform that enables the delivery of products to drive engagement and revolutionize health and wellness. We want you to be apart of the team that will build this next generation platform.

Aetna is taking on a major initiative to redesign and rebuild many of its customer facing digital assets. This effort will include a completely new approach to developing software within Aetna, using the latest design approaches, technologies, and processes. Aetna Digital is a newly formed startup like business unit within Aetna, which will design, build and deliver a completely new and integrated digital experience for our users.

Leveraging your expertise in Big Data, IoT, Native Cloud, Application Development, Machine Learning and Deep Learning, you will join a product team that is building disruptive cloud platform that will transform the healthcare industry and improve the lives of hundreds of millions of people. Aetna Digital is a highly energetic, highly collaborative team that operates as a startup within the Aetna Enterprise. We want you to bring your talent and expertise to drive the change the is desperately needed within the healthcare industry.

Come Join Aetna Digital!

Fundamental Components:
But we need help! We're looking for an experienced Senior UX Researcher (located in our Burlington, MA Office) with a mastery of craft and a track record of delivering positive outcomes to consumers. You will be responsible for building out the research practice within our new Health Cloud initiative. As a member of Aetna Digital Design you'll join a team of multidisciplinary team of world class designers who are hard at work developing powerfully simple answers to complex design problems and who are helping re-shape healthcare for America and across the globe for generations to come.

The Senior User Experience Researchers is expected to build strong collaborative partnerships and be a thinking partner to product and design, as well as evangelize and educate about User Experience Research across the product, design and engineering organizations. This role will identify and execute research to provide maximum value for new initiatives.

This role supports the lifecycle of the digital product and is responsible for planning and conducting user experience research from foundational research to usability tests.

The Senior User Experience Researcher is also responsible for finding compelling and creative ways of evangelizing research methods and insights discovered from research.

  • Plan and execute research projects from beginning to end: Intake, plan, conduct and analyze user research
  • Analyze the scope of research requests and develop an appropriate research plan based on the available resources
  • Plan and execute generative research (e.g. ethnography, contextual inquiry, qualitative surveys, literature reviews). Generative research conducted in the field and remotely.
  • Plan and execute evaluative user research (e.g. usability, tree tests, card sorts, first click tests)
  • Plan and execute product validation research
  • Design and deliver research reports and readouts for a wide variety of internal partners
  • Develop user personas and journey maps
  • Maintain and grow knowledge repository
  • Translate user research findings into strategic and tactical recommendations
  • Evangelize and educate about user experience research throughout the organization
  • Create and foster collaborative partnerships across the organization
  • Coordinate and plan research with research partners (e.g. online remote testing and usability lab)

Background Experience:
  • 5 + years of experience in UX Research
  • Passion for creating consumer-centered product designs and cross-functional team collaboration
  • Excellent facilitation skills to engage cross-functional teams
  • Drive to constantly learn new and developing research and analysis methods
  • Storytelling and persuasion techniques to evangelize research, build empathy for users and trust with partners
  • Expert in qualitative User Experience Research methods; familiarity with quantitative research methods
  • Ability to develop and present research results to review with cross-functional organization for review and feedback
  • Mentoring other researchers
  • Experience with online remote research tools (e.g. UserZoom,, Optimal Workshops
  • Experience working in Agile software development process, SAFe Framework a plus
  • Experience working in enterprise environments

Education / Certifications
  • A Bachelor’s in Cognitive Science, Statistics, Human- Psychology, Computer Science, Computer Interaction, or related field. Working experience of the equivalent accepted as well

Clinical Licensure:

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.



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