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Principal UX Researcher - 70658BR

Primary Location: Burlington, MA
Additional Locations: MA-Burlington
The Principal User Experience Researcher is a critical role within the Health Cloud organization. The ideal candidate will understand complex business spaces and be able to deliver outputs that have strategic impact to the business. The candidate will thrive on the challenge of informing intuitive customer experiences while balancing complex and competing business priorities.
Aetna Digital is a fast-paced organization. The ideal candidate will be comfortable with a high degree of ambiguity in early stage projects and be able to partner with product management to bring definition to their vision. The ideal candidate will build strong collaborative partnerships with the Product and Design organizations establish trust and alignment and maximum research team’s influence.
The Principal User Experience Researcher not only supports the lifecycle of the digital product (generative, evaluative and measurement), but also supports the enterprise by synthesizing research across projects and surfacing insights that are applicable across business portfolios.

Fundamental Components:
Frame problems and identify the right research questions to answer that provide impactful insights
Bring thought leadership to research practice
Ensure research studies bring value to the business
Manage research projects from beginning to end: Intake, plan, conduct and analyze user research
Analyze the scope of research requests and develop an appropriate research plan based on the available resources
Plan and oversee generative research (e.g. ethnography, contextual inquiry, qualitative surveys, literature reviews) that will be conducted both in the field and remotely.
Plan and oversee evaluative user research (e.g. in-person and remote moderated usability studies)
Plan and oversee product validation research
Design and deliver research reports and readouts for a wide variety of internal partners
Deliver high-quality impactful work on schedule
Develop user personas and journey maps
Maintain and grow knowledge repository
Translate user research findings into strategic and tactical recommendations
Evangelize and educate about user experience research throughout the organization
Create and foster collaborative partnerships across the organization
Mentor UX Researchers
Coordinate and plan research with research partners (e.g. online remote testing and usability lab)
Work within Agile research practices and methodologies

Background Experience:
Skills And Experience
8 + years of experience in UX Research
Passion for creating consumer-centered product designs and cross-functional team collaboration
Excellent facilitation skills to engage cross-functional teams
Drive to constantly learn new and developing research and analysis methods to grow the research craft and practice
Storytelling and persuasion techniques to evangelize research, build empathy for users and trust with partners
Expert in qualitative User Experience Research methods; familiarity with quantitative research methods
Excellent communication and presentation skills to communicate complex concepts clearly to cross-functional organization across varying levels of the organization
Mentoring UX researchers
Experience with online remote research tools (e.g. UserZoom,, Optimal Workshop)
PREFERRED Skills and Experience
Healthcare experience
Experience working in Agile software development process, SAFe Framework a plus
Education / Certifications
A Bachelor’s in Cognitive Science, Statistics, Human- Psychology, Computer Science, Computer Interaction, or related field. Working experience of the equivalent accepted as well

Potential Telework Position:

Percent of Travel Required:
0 - 10%

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.



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