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Lead UX Designer - 70911BR

Primary Location: Burlington, MA
Additional Locations: MA-Burlington

Aetna’s mission is to transform health and wellness by creating products that combine high engagement and best-in-class experience. Our team is responsible for Aetna's digital transformation and all digital products, as well as the development and execution of the digital roadmap. A key part of our mission is to build an integrated platform that enables us to deliver products that drive engagement and revolutionize the health and wellness experience.

Aetna Digital is an energetic, highly collaborative team that operates as a startup within the larger Aetna Enterprise. We want you to use your talent to drive the change that the health care industry is ready for.

We are looking for an experienced UX Lead Designer for our Burlington, MA, office. You’ll work alongside talented and passionate teammates from diverse backgrounds. Together, you’ll identify customer problems or opportunities, develop the strategic UX vision, and communicate that narrative across the business. You’ll lead cross-functional teams through a user-centered design approach, both hands-on and through facilitation. This work will culminate in the execution of wireframes, prototypes, and user experiences that validate the strategy, hypotheses, and business/user goals.

Fundamental Components:

What You’ll Do
  • Utilize user-centered design approaches to define the customer problem/opportunity with cross-functional teams
  • Develop the UX strategy and vision, and communicate and coordinate UX strategy with cross-functional teams
  • Lead design thinking exercises such as design workshops
  • Develop concepts, wireframes, and prototypes, through facilitation and hands-on work
  • Partner with Product Design to ensure a user-centered solution from prototype through release

Background Experience:


  • 5+ years' experience crafting user-centered experiences for complex consumer-facing products and/or business intelligence tools

  • Ability to collaborate with partners and stakeholders to develop and articulate detailed requirements and design complete user experiences that meet these requirements

  • A solid grasp of user-centered design, design thinking, planning and conducting user research, rapid prototyping, user testing, and heuristic analysis

  • Extensive experience in iOS, Android/Material design, and responsive web design best practices

  • Solid understanding of WCAG best practices

  • Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and partners

  • Expertise in standard UX software such as Sketch, InVision, Axure, OmniGraffle, Creative Suite, and the like is a must

Bachelor's degree or equivalent experience

Clinical Licensure:

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.



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