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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Director, UX

Primary Location: Burlington, Massachusetts
Additional Locations: MA-Burlington

Aetna is taking on a major initiative to redesign and rebuild many of its customer facing digital assets. This effort will include a completely new approach to building software within Aetna, using the latest design approaches, technologies, and processes. Aetna Digital, a newly formed startup like business unit within Aetna, will design, build and deliver completely new and integrated digital experiences for our users.

Aetnas new digital product team, Aetna Digital, is pioneering a new way for users to manage their healthcare. This isn't your parents' health insurance. Were a nimble, startup-like team of hungry, quirky, and digitally-savvy product experts using the latest technology like biometrics, wearables, and more to usher in new and thoughtful experiences to the 46.7 million people who rely on us to help them make decisions about their health.

But we need help! We're looking for an experienced UX Director (located in our Burlington, MA Office) with a mastery of craft and a track record of delivering positive outcomes to consumers. You will be responsible for building out a team around our new Health Cloud initiative. As a member of Aetna Digital Design you'll join a team of multidisciplinary team of world class designers who are hard at work developing powerfully simple answers to complex design problems and who are helping re-shape healthcare for America and across the globe for generations to come.

Come Join Aetna Digital!

Fundamental Components:
  • Work with Product, Engineering and Design leadership to define the new space and value to be build for our customers.
  • Recruit, hire and onboard a team of designers responsible for delivering a new set of best-in-class consumer health experiences.
  • Work closely with Product and Engineering to help shape current feature development and influence future roadmap direction.
  • Shepherd compelling user experiences throughout the entire product lifecycle from start to finish leveraging Aetna Design standards.
  • Leading teams through rapidly evolving, complex demands utilizing industry best practices and patterns.
  • Oversee and provide thought leadership in the development of product focused UX: usefulness, usability, IA, user journeys, visual design, and branding.
  • Work with Creative Director and other design leads to grow, nurture, and promote our scalable design system.
  • Quickly understand and decisively transform broad concepts into valuable insights
  • Inspire, mentors, provide day-to-day and career guidance to a team of Product Designers.
  • Push and inspire junior designers to produce great work; good won't cut it.
  • Utilize the full range of your UX, interface, and visual design skills
  • Work across departments to understand product potential and limitations
  • Quickly prototype (Invision, Principle, Origami Studio, code: your choice) that express design intent.

Background Experience:
  • 12+ years bringing digital products to life;
  • 5+ years of managing teams and working in a Product, Engineering & Design environment.
  • Breathtaking and smart aesthetic sense with sharp attention to detail.
  • Subject-matter expert on iOS, Android/Material Design, and/or web design guidelines and best practices.
  • An insatiably curious spirit looking to both lead and learn.
  • Demonstrable UX research, concepting and design skills with a strong portfolio.
  • Proficient in Sketch, Invision, Zeplin, Photoshop and a willingness to try new tools.
  • Strong understanding of user-centered design philosophies and an awareness of how to carefully bend it.
  • Ability to present, defend, and evangelize design ideas with various stakeholders and teams.
  • Awareness of how cognitive sciences (especially those around habit creation and motivation) can be applied to digital interfaces to reduce health insurance stress while also helping people create healthier habits.
  • Solid understanding of tech and UIs relationship, their possibilities, and their limitations
  • Experience working in an agile/scrum environment
  • Passion, energy, creativity and Drive!
  • Motion/animation experience using Principle, Framer, or other prototyping tools.
  • Experience with git or other version control methods.
  • Extra credit for SAFe experience.

Additional Job Information:

Dollar-for-dollar match up-to 6% of your 401(k) contributions!
Health care (HSA/FSA), dental, vision benefits, PTO
Gym / Showers
A top of the line MacBook Pro
Sit/stand desk
Free Parking (Burlington, MA office)
Aetna-sponsored refreshments, Friday lunches, etc.
$200/yr towards wellness - gym membership, fitbit, treadmill
Up-to 5K a year toward tuition reimbursement
Reimbursement also available for additional Certification, Training & Conferences

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


Click To Review Our Benefits (PDF)


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