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Aetna is now a CVS Health Company

Digital Design Program Coach / Producer

Primary Location: Burlington, MA
Additional Locations: MA-Burlington
Aetnas’ mandate is to transform health and wellness via products that enable consumer engagement and best-in-class experience. This team is responsible for Aetna’s digital transformation and all digital products; as well as the development and execution of the digital roadmap. A key part of the responsibility is to build an integrated platform that enables the delivery of products to drive engagement and revolutionize health and wellness. We want you to be apart of the team that will build this next generation platform.

Leveraging your expertise in Big Data, IoT, Native Cloud, Application Development, Machine Learning and Deep Learning, you will join a product team that is building disruptive cloud platform that will transform the healthcare industry and improve the lives of hundreds of millions of people. Aetna Digital is a highly energetic, highly collaborative team that operates as a startup within the Aetna Enterprise. We want you to bring your talent and expertise to drive the change the is desperately needed within the healthcare industry.

Come Join Aetna Digital!

Fundamental Components:
Digital is a highly energetic, highly collaborative team that operates as an innovation center within the Aetna Enterprise. We want you to bring your talent and expertise to drive the change the is desperately needed within the healthcare industry.
As an agile practitioner within the Digital Design Operations team, you will be a servant leader supporting a growing team of user experience professionals. The Digital Design Program Coach/Producer is critical in ensuring that the design teams are able to plan and execute their day-to-day work, filling a hybrid role on the agile design team that blends the traditional responsibilities of a scrum master and design producer to satisfy the needs of the creative team members.
A strong amount of agile and digital design knowledge is necessary, but the right candidate will approach this role with a healthy dose of flexibility.
Alone or in conjunction with the Design Program Manager (DPM) organize and facilitate team ceremonies such as: grooming, planning, daily stand-up, reviews, retrospectives.
Facilitate the creation of design’s plan including participating in intake, running grooming meetings, facilitating story mapping/writing. You will be key in helping design to define how they will do their work by sharing in the authoring of user stories.
Each design team interfaces and collaborates with one or many development scrum teams (who have their own Scrum Master), so experience and comfort working in a cross-team manner is preferred.
This role requires a broad blend of experience and passionate interest in creative development, technology, process & workflow management, project management methodologies and agile coaching.
Identify and remove or escalate impediments and distractions that interfere with the team’s ability to implement their sprint goals.
Coordinate closely with the Design Program Manager to track risks, dependencies, status, and other milestones related to design work. With the DPM, keep the team’s backlog prioritized at the feature and story level based on the input and need of our product partners.
Work closely with other team partners such as product management, engineering, design leadership, and operations.
Practice servant leadership, participating in retrospective or inspect and adapt sessions, solving problems, removing blockers, and otherwise protecting the designers’ time and space to do their work well while collaborating with product, engineering, architecture and other teams.
Track and communicate other agile metrics such as velocity and sprint progress.
Constant collaboration, partnership, improvement, and iteration on processes and practices is a must.

Background Experience:
5+ years of professional experience as a UX Producer, Program Manager, Product Manager, Designer, Scrum Master, or other related role
3+ years experience with agile, scrum, and/or kanban practices
Excellent time management, communication, and organizational skills.
Passion for user experience and design operations.
Experience working with designers, preferably within a digital capability. Familiarity with common UX design, front end development, and accessibility tools and processes.
Experience supporting design for web and mobile applications.
Ability to work with minimal supervision in a very dynamic and timeline sensitive work environment.
Thorough understanding of agile software development methodologies, values, and procedures.
3+ years of experience working within a complex, matrixed organization
Experience in health care or other highly regulated fields.
Demonstrated track record of successfully planning and managing UX deliverables with lots of moving parts from start to finish.
Knowledge or certification in SAFe is a plus.

Bachelor’s degree or equivalent is preferred.

Additional Job Information:
Dollar-for-dollar match up-to 5% of your 401(k) contributions!
Health care (HSA/FSA), dental, vision benefits, PTO
Gym / Showers
A top of the line MacBook Pro
Sit/stand desk
Free Parking (Burlington, MA office)
Aetna-sponsored refreshments, Friday lunches, etc.
Tuition reimbursement
Reimbursement also available for additional Certification, Training & Conferences

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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