Middle Market Associate Account ManagerPrimary Location: Boston, Massachusetts
Additional Locations: MA-Boston Apply
61803Fundamental Components: Develops and executes customer service strategy: Meets with customers at least quarterly to discuss service levels and expectations, share process improvements, discuss operation of benefits plans, identify gaps in service levels, determine root causes and develop solutions.Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement.Responds to customers’ requests for network analysis, benefit plan design changes, and benefit questions and clarifications.Provides customer with network updates and analysis of impact.Collaborates with account management team to achieve growth/renewal objectives; assists in preparation and delivery of renewal packages.Leads cross-sell opportunities with SAM in the course of day-to-day renewal objectives.Manages all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.Manages open enrollment activities. Background Experience: 3-5 years industry or customer service experience preferably with complex accounts.
Insurance license, as required by state law.
College degree or equivalent work experience. Additional Job Information: Candidate must be located in Massachusetts and have 2-3 years experience in medical employee benefits. Required Skills: Service - Case Administration, Service - Creating a Differentiated Service Experience, Service - Handling Service Challenges Desired Skills: Benefits Management - Encouraging Wellness and Prevention, Benefits Management - Interacting with Medical Professionals, Benefits Management - Promoting Health Information Technology Education: Insurance - Licensed Life and Health Producer Potential Telework Position: No Percent of Travel Required: 10 - 25% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests
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