At Aetna, a CVS Health Company, we’re pioneering a total approach to health and wellness, focusing on the whole person - body, mind, and spirit. Our more than 4,000 nurses are central to turning our member’s health ambitions, big and small, into achievements. Your role will include helping members stay well, manage health conditions, and access the right care at the right time. As you do this, we’ll support you in achieving more in your life and your work.
What makes a successful nurse? Here are the traits we are looking for:
- Problem Solver
- Results Driven
- Technology Savvy
- Detail Oriented
- Good Listener
- Open Minded
- Team Player
Paid Time Off & Disability
Transplant Supervisor Registered Nurse (RN)Primary Location: Blue Bell, Pennsylvania
Additional Locations: CA-Concord, FL-Casselberry, ND-Bismarck, PA-Blue Bell, TX-Greenville Apply
The Supervisor is responsible for oversight of healthcare management staff including the organization and development of high performing teams. Works closely with functional area managers, program design, account managers, plan sponsors, quality and results management to ensure consistency in clinical interventions supporting our members. This role will be responsible for our transplant management program and will be accountable for meeting the financial, operational, and quality objectives of the unit.
69015Fundamental Components: Oversees the implementation of healthcare management services for assigned functional area. Implements clinical policies & procedures in accordance with applicable regulatory and accreditation standards (e.g. NCQA, URAC, state and federal standards and mandates as applicable). Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking. Ensure implementation and monitoring of best practice approaches and innovations to better address the member's needs across the continuum of care. May act as a liaison with other key business areas. May develop/assist in development and/review new training content.
May collaborate/deliver inter and intra-departmental training sessions. Protects the confidentiality of member information and adheres to company policies regarding confidentiality. Manages resources responsible for identification of members, development and implementation of care plans, enhancement of medical appropriateness and quality of care and monitoring, evaluating and documenting of care. Develop, initiate, monitor and communicate performance expectations. Ensures the team's understanding and use of information system capability and functionality.
May have responsibility for their own case load work. May act as a single point of contact for the customer and the Account Team including: participation in customer meetings, implementation and oversight of customer cultural requirements, and support implementation of new customers. Participate in the recruitment and hiring process for staff using clearly defined requirements in terms of education, experience, technical and performance skills. Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams. Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance.
Consistently demonstrates the ability to serve as an model change agent and lead change efforts. Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed. Accountable for maintaining compliance with policies and procedures and implements them at the employee level.This position requires leadership skills to manage a staff of Case Managers and Care Management Associates who telephonically support Transplant members. Behave ethically and act with integrity when dealing with staff , internal, and external associates. Be accountable to management and honor commitments. Work cohesively with the other supervisors in the unit. Background Experience: 5+ years in clinical area of expertise required
Active unrestricted Registered Nurse license required.
Critical Care, Transplant or Oncology Nursing experience required
Nursing /Certified Case Manager (CCM) preferred
Computer literacy and experience familiarity with Microsoft Excel, Word, and web-based applications preferred
Ability to work with people in such a manner as to build high morale and group commitment to goals and objectives preferred.
Ability to evaluate and interpret data, identify areas of improvement, and focus on interventions to improve outcomes preferred.
Ability to communicate effectively with Providers, Members, Staff and other Leaders both in oral and written formats (e.g., may provide support to the sales staff & network staff via onsite customer visits and/or presentations) preferred
Additional Job Information: Growth and development opportunity for individual with strong communication and critical thinking skills. Required Skills: Benefits Management - Understanding Clinical Impacts, Leadership - Collaborating for Results, Leadership - Driving Change Desired Skills: General Business - Turning Data into Information, Service - Managing Organizational Dynamics, Technology - Leveraging Technology Functional Skills: Clinical / Medical - Concurrent review / discharge planning, Medical Management - Medical Management - Precertification, Nursing - Case Management, Nursing - Medical-Surgical Care Technology Experience: Aetna Application - Aetna Total clinical View, Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft Word Education: Nursing - Certified Case Manager (CCM), Nursing - Registered Nurse (RN) Potential Telework Position: Yes Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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