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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Sr Middle Market Account Manager

Primary Location: Blue Bell, Pennsylvania
Additional Locations: PA-Blue Bell
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POSITION SUMMARY
Sales, account management and business retention for Aetna products and services in support of profitable growth and other business objectives.

Fundamental Components:
Achieves individual cross sell, growth/retention targets and customer satisfaction levels.
Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customers objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.
Executes tactical components of the account teams business plan for each customer. Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.
Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased.
Proactively identifies potential service issues and takes steps to resolve those service issues that arise.
May lead and mentor account managers to resolve simple and complex issues and develop solutions proactively.
Takes the lead on management of the integration of clients and Aetnas internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel.
Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics (e.g., HIPAA, health disparities).


BACKGROUND/EXPERIENCE desired:
5-10+ years sales and/or account management experience.
5-10+ account management experience with large, self-funded employers.

EDUCATION
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

LICENSES AND CERTIFICATIONS
Insurance/Insurance License is desired


FUNCTIONAL EXPERIENCES
Functional - Sales & Service/Account Management/7-10 Years
Functional - Underwriting/Alternate Funding arrangements/4-6 Years
Functional - Sales & Service/Strategy development/4-6 Years
Functional - Sales & Service/Complex negotiations/4-6 Years
Functional - Sales & Service/Self insured/stop loss products/4-6 Years


TECHNOLOGY EXPERIENCES
Technical - Desktop Tools/Microsoft Exchange/4-6 Years/Power User
Technical - Desktop Tools/Microsoft PowerPoint/4-6 Years/End User
Technical - Desktop Tools/Microsoft Word/4-6 Years/End User
Technical - Desktop Tools/Microsoft Outlook/4-6 Years/Power User


REQUIRED SKILLS
Leadership/Collaborating for Results/FOUNDATION
General Business/Managing Sales Relationships/ADVANCED
Service/Demonstrating Service Discipline/FOUNDATION


DESIRED SKILLS
Sales/Selling Products and Services/FOUNDATION
Sales/Knowing Customers/FOUNDATION
Service/Case Administration/FOUNDATION


ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.





Benefit eligibility may vary by position. Click here to review the benefits associated with this position.



Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)

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