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Aetna is now a CVS Health Company

Mgr, Learning & Perform

Primary Location: Blue Bell, PA
Additional Locations: CA-Fresno, FL-Tampa, OH-New Albany, PA-Blue Bell, PA-Pittsburgh, TX-Arlington, TX-Houston, TX-San Antonio, UT-Sandy
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Description:
This position leads a team of instructors. Uses a variety of educational media and a systematic instructional design methodology to design, develop and deliver sophisticated, complex state-of-the-art training tools and programs for designated Aetna audiences and manages a staff of learning and performance professionals, to equip Aetna employees and other related audiences to achieve superior levels of quality, service and business results; assesses and reports on the effectiveness and ROI of training programs; Supports the skill development of Aetna's learning community.

Fundamental Components:
Provide leadership and management to a group of Learning and Performance Professionals in same or related discipline; achieving or exceeding all Aetna’s expectations for leaders. Participate in the implementation of the department's training strategy to supports the achievement of Aetna's mission and business performance goals and align with Aetna's national learning strategy. Ensure that Aetna's strategic messages are appropriately imbedded in training tools and programs. Serves as Learning and Performance business partner and account representative to consultatively ensure business partner needs are met and that there is an influx and outflow of all relevant business and learning information to meet the business partner’s tactical and strategic goals(*). Utilize a variety of educational media to ensure the right training is available to support the specific needs of multiple and diverse audiences within area(s) of accountability. Manages the delivery of performance-based training for designated audience(*). Participates in the design, development and evaluation of effectiveness and return on value of training programs. Ensure compliance with all Aetna learning standards and policies (e.g., vendor management, learning management, instructional design and user interface standards etc.). Collaborate with other corporate and functional training areas for impact and integration of efforts. Simultaneously participate on and/or lead multiple, complex project teams. Communicate regularly with local/regional/national training design and development staff to influence the design of program content and provide feedback on program effectiveness. Incorporate feedback gathered from participants and other relevant audiences to improve training, processes and products. Ensure that the Learning and Performance Professionals effectively manages curriculum, reporting and other relevant administrative requirements through the Aetna Learning Center. Conducts performance trending analysis to determine the expectations and gaps for the intended audiences(*). Consults with organizational leaders and work groups to assist and influence the development of complex, specialized learning strategies to improve organizational performance(*). Uses formal instructional design methodology to design ,develop and deliver performance-based training and educational tools(*). Develops and conducts follow-up assessments to determine the effectiveness and ROI of training programs(*). Works in partnership as appropriate with external vendors to deliver training tools and programs that meet the needs of multiple, diverse audiences and integrate effectively into Aetna's architecture(*). Utilizes workforce and talent analytics in conjunction with Aetna’s strategic and operational goals to determine development needs for aligned businesses(*). Manages overall curriculum used by Learning and Performance Professionals to ensure consistency and compliance with all company policy and procedures(*). Develops and conducts follow-up assessments to determine the effectiveness and ROI of training programs. Effectively manages curriculum, delivery , reporting and other relevant administrative requirements through the Aetna Learning Center. Exhibits behaviors outlined in Training Supervisor Skills and Learning Consultant Skills(*). Superior knowledge and application formal instructional design methodology to design develop and deliver sophisticated, complex and/or enterprise-wide, performance-based training and educational tools(*).

Background Experience:
Strong knowledge and application of performance-based instructional design methodologies, adult learning principles and educational media. 3-5 years management experience. Educational background in instructional design methodologies, adult learning principles and/or performance consulting. 5-7 years experience in a corporate training or related function. Bachelor's degree required; Master's degree preferred. Medicare knowledge is preferred.

Additional Job Information:
Superior knowledge and application of performance-based instructional design methodologies, adult learning principles and educational media.
This is a great opportunity to join Aetna Medicare Learning and Performance. This position can be located in any of the Medicare sites. Telework will be considered.

Required Skills:
Leadership - Developing and Executing Strategy, Leadership - Engaging and Developing People, Technology - Selecting and Applying Technology Solutions

Functional Skills:
Learning - Management: < 25 employees

Technology Experience:
Desktop Tool - Microsoft SharePoint, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel

Potential Telework Position:
Yes

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)

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