Skip to main content

A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Care Management Associate

Primary Location: Blue Bell, Pennsylvania
Additional Locations: PA-Blue Bell
Position Summary:

The care management associate (CMA) role supports medical services including precert intake and sending to clinical, verifying discharges, along with outreach to members.

Fundamental Components:
  • Responsible for initial entry of precert cases
  • Screens medical services incoming calls
  • Outgoing calls for entry of appropriate discharge dates and dispositions
  • Identifies triggers for referral to case management or other specialty programs
  • Utilizes ATV and other Aetna systems to enter, build and research and enter information as needed
  • Performs non medical research pertinent to maintain cases
  • Provides support services to team members by answering telephone calls, taking messages, and researching information and assisting in solving problem
  • Making outreach calls to members to explain programs

Background/Experience Desired:

2-4 years experience as a medical assistant, office assistant.


The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.


Hiring shift starts at 12:30-9pm. Coverage on Saturday and Holidays on rotating basis.

Required Skills:

Benefits Management/Interacting with Medical Professionals/FOUNDATION
Service/Demonstrating Service Discipline/FOUNDATION
Service/Handling Service Challenges/FOUNDATION

Desired Skills:

Service/Creating a Differentiated Service Experience/ADVANCED
Service/Working Across Boundaries/FOUNDATION
Technology/Leveraging Technology/FOUNDATION

Telework Specifications:

Future telework opportunities.

Additional Job Information:

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Potential Telework Position:

Percent of Travel Required:
0 - 10%

Click To Review Our Benefits (PDF)


Jobs for you

Recently Viewed Jobs

You do not have any recently viewed jobs

Your Saved Jobs

You do not have any saved jobs

Sign up for Job Alerts

Join our Talent Community

At Aetna, we are pioneering a total approach to health and wellness and we need talented candidates like you to join our team. Become a member of our talent community to be the first to know about career initiatives that match your skills and interests as they become available, in addition to details on upcoming events, networking opportunities, and news about Aetna.

Join Our Talent Community

Sign up to receive information about job openings that are tailored to your skills and interests. Plus, get the latest career news from Aetna.