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Business Project Program Senior Manager (Chief of Staff)

Primary Location: Blue Bell, Pennsylvania
Additional Locations: AZ-Phoenix, CO-Denver, CT-Hartford, DC-Washington, FL-Miami, FL-Plantation, GA-Atlanta, MA-Wellesley, MO-Kansas City, NC-Charlotte, NJ-Jersey City, NY-New York, OH-Columbus, OH-New Albany, PA-Blue Bell, SC-Columbia, TX-Dallas, TX-Houston, TX-San Antonio, VA-Roanoke

Business Program Sr. Manager (Chief of Staff) position to support NQM Clinical Operational Excellence Operations Team. Acts as a champion for clinical compliance, performance excellence, and innovation. Leads all aspects of the program such as planning, coordination, development, implementation including the financial implications while prioritizing work, resources, and time. Ensures the end state of the program/business operations meets business objective(s) and that all deliverable and due dates are met. Highly collaborative process often requires managing relationships across the segments or multiple functional areas. Sets strategic direction for team and/or complex projects and or programs (e.g., national in scope which may impact one or all segments).

Fundamental Components:

-Champions project management methodology, tools, and best practices for project administration

- Links tactical plans to Aetna/COE Strategic Plan

- Directs the process for developing, maintaining and communicating the strategic system plan

- Creates business strategy to drive competitive advantage

- Promotes breakthrough thinking and actions

-Sponsors creative experiments in the pursuit of innovation

- Measures impact of current performance

- Establishes service metrics to set performance standards

- Establishes and monitors service analytics

- Sets the direction of the strategic business plan and translates into vision for staff/others.
- As a business leader, influences all stake holders to support key projects/programs to ensure positive outcomes that deliver on results.
- Drives change in order to improve performance results, organization effectiveness and/or systems/quality/services (e.g., policies, processes or systems).
- Identifies gaps in processes or organization and challenges self and others to develop and implement solutions.
- Directs accountability for impact to SG&A
- Ensures accurate prioritization of key projects/programs within purview.
- Has ultimate accountability for project management services being delivered including organizational budget and/or financial implications.

Background Experience:

If currently office -- position would remain office base
If remote -- position would remain remote

Office base - would need to be close to an Aetna location

Develop Strategies to Drive the Business
Acts as a champion for innovation (Data analytics, Risk Surveillance, Robotics)
Proven track record managing complex projects and or programs that resulted in cost savings.
Multiple years proven leadership experience setting strategic direction and influencing change that resulted in quantifiable positive outcomes.
Experience managing large budgets.
10+ years managed care / health insurance industry experience
Project management experience with proven record of managing complex projects
Ability to manage multiple projects with detailed focus and exceptional time management skills

Additional Job Information:
Ability to communicate effectively with management.

Required Skills:
General Business - Communicating for Impact, General Business - Ensuring Project Discipline, Leadership - Developing and Executing Strategy

Desired Skills:
Leadership - Driving Strategic and Organizational Agility, Technology - Justifying the Business Case, Technology - Promoting Emerging Technology

Functional Skills:
Actuarial - Risk analysis/management, Administration / Operation - Management: < 25 employees, Claim - Policies & procedures, Clinical / Medical - Concurrent review / discharge planning, Clinical / Medical - Quality management, Communication - Communication Development - Executive level presentations

Technology Experience:
Aetna Application - ATV Reporting, Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft SharePoint, Desktop Tool - Microsoft Visio, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel

Healthcare Management - Certified Professional in HealthCare Quality, Project Management - Project Management Professional (PMP), Project Management - Six Sigma Certification: Green Belt

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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