At Aetna, we’re pioneering a total approach to health and wellness, focusing on the whole person - body, mind, and spirit. Our more than 4,000 nurses are central to turning our member’s health ambitions, big and small, into achievements. Your role will include helping members stay well, manage health conditions, and access the right care at the right time. As you do this, we’ll support you in achieving more in your life and your work.
What makes a successful nurse? Here are the traits we are looking for:
- Problem Solver
- Results Driven
- Technology Savvy
- Detail Oriented
- Good Listener
- Open Minded
- Team Player
Paid Time Off & Disability
Case Manager Registered Nurse (RN) - Full Time TeleworkPrimary Location: Birmingham, Alabama
Additional Locations: AL-Birmingham, AZ-Tucson, CO-Denver, FL-Orlando, FL-Tallahassee, GA-Atlanta, IL-Chicago, IN-Indianapolis, LA-Baton Rouge, MA-Lowell, MI-Detroit, ND-Bismarck, NM-Albuquerque, NV-Las Vegas, OH-New Albany, OK-Tulsa, RI-Providence, TN-Nashville, TX-Austin, WA-Kent, WI-Waukesha Apply
This position consists of working intensely as a telephonic case manager with patients and their care team for fully and/or self-insured clients.Registered Nurse experience in field of case management with experience in managed care or insurance. Prefer candidates with a strong background in one of the following: Medical-Surgical, Maternity, Behavioral Health, Chronic Kidney Disease, Oncology or Transplant as well as a CCM and/or other URAC recognized accreditation.
This is a work-at-home position that requires two weeks of on-site training in New Albany, OH upon hire prior to transitioning to work-at-home.
66342Fundamental Components: Enhancement of Medical Appropriateness and Quality of Care:
-Application and/or interpretation of applicable criteria and clinical guidelines, standardized care management plans, policies, procedures and regulatory standards while assessing benefits and/or member's needs to ensure appropriate administration of benefits.
-Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues.
-Assessments take into account information from various sources to address all conditions including co-morbid and multiple diagnoses that impact functionality.
-Consults with supervisor and others in overcoming barriers in meeting goals and objectives, presents cases at case conferences for multidisciplinary focus to benefit overall claim management.
-Using a holistic approach, consults with clinical colleagues, supervisors, Medical Directors and/or other programs to overcome barriers to meeting goals and objectives.
-Utilizes case management processes in compliance with regulatory and company policies and procedures.
-Utilizes motivational interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversation.
-Identifies and escalates member's needs appropriately following set guidelines and protocols. Background Experience:
- 5+ years clinical practice experience as a RN required. (ie. hospital setting with discharge planning, alternate settings such as home health/hospice working with precerts/authorizations).
- Current, unrestricted RN licensure for state of residence required.
- Must be comfortable actively reaching out to members to collaborate/guide their care.
- Requires ability to document electronically using keyboard and multiple computer screens--free form text/good typing skills.
- Case Management experience strongly preferred.
- Experience with MCG, NCCN, Lexicomp preferred.
- Discharge planning experience from/to and transferring to lower levels of care preferred.Additional Job Information:
Work at home office environment with productivity and quality expectations while keeping office private. Office furniture supplied by employee: chair, desk, foot rest.
Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.
Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.
Ability to multitask, prioritize and effectively adapt to a fast paced changing environment
Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding
Effective communication skills, both verbal and written.
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