Network Relations SpecialistPrimary Location: Austin, Texas
Additional Locations: TX-Austin Apply
60768Fundamental Components: Triages routine provider issues and internal inquiries regarding policies and procedures, credentialing or claims status, orientation activities, and database or portal information or usage. Escalates issues as appropriate. Supports or assists with operational activities that may include, but are not limited to, database management and contract coordination. Performs credentialing support activities as needed. Educates providers on portals, protocols, policies, procedures, and services to enhance the overall provider experience. May assist with or perform standard provider recruitment or contracting or re-contracting functions and discussions. Background Experience: Strong verbal and written communication and interpersonal skills.
Exposure to business segment specific policy, benefits, plan and product design and language.
Working knowledge of business segment specific codes, products, and terminology.
1-3 years' related customer service experience preferrably with exposure to benefits interpretation.
Associate's degree or equivalent work experience. Additional Job Information: This
position is an avenue to a Contract Coordinator/ Negotiator position. It
exposes successful candidates to Credentialing items, contract documents,
negotiated rates, processes/tools to assist in provider claim issues, base
knowledge on Aetna contracting tools., Some college level is preferred but not necessary, Experience in
the Behavioral Health industry is also preferred. Desired Skills: General Business - Applying Reasoned Judgment Technology Experience: Aetna Application - Aetna Behavioral Health Potential Telework Position: Yes Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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