Skip to main content

Clinical Counselor (LPC, LCSW, LMFT)

Primary Location: Austin, TX
Additional Locations: CT-Hartford, TX-Austin
This role is office based in Austin, TX or Hartford, CT.
The following schedule is required: Tuesday-Saturday 10am-6:30pm EST

Responsible for provision of telephone-based consultation, counseling and informational services to members. Provides one-time or ongoing counseling and lifestyle management services, improving the outcomes tools in support of optimal care. This role is part of the Employee Assistance Program (EAP).

Fundamental Components:
Member Support:
  • Provide telephone triage, crisis intervention and related services
  • Assess member’s immediate clinical needs and utilize appropriate clinical tools to provide services
  • Engage members and provide immediate support and assist with coping skills to address ongoing lifestyle management
  • Provide telephone counseling to individuals presenting with issues including but not limited to mental and emotional disorders, addictions, lifestyle management, and worklife concerns
  • Provide clinical services utilizing a variety of sophisticated clinical assessments, therapeutic interventions and/or models, to support the level of care and engagement of members
  • Use appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or improve social, psychosocial, or bio-psychosocial functioning of members
  • Provide intensive case management and consultation for clinical risk cases and management referrals
Informational Services:
  • Provide information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs
  • Assist members with linkage to resources to aid in the alleviation of stressors
Team member support:
  • Collaborate with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members
  • Interact with providers as appropriate to discuss clinical questions and concerns regarding specific cases
  • Provide consultation to supervisors and other account representatives to facilitate appropriate EAP response to employees with performance, attendance, safety, and fitness for duty
Compliance with Policies and Regulatory Standards:
  • Protect the confidentiality of member information and adhere to enterprise, EAP policies regarding confidentiality
  • Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements
  • Maintain current licensure in good standing, seek professional development and meet all licensure requirements

Background Experience:
  • Ability to establish and maintain a high level of customer trust required
  • Experience in handling mental health and psychiatric care, family situations, and relationship concerns required
  • 1+ year of crisis intervention skills required
  • Experience in facilitating patient/client positive behavioral change required
  • Strong computer and literacy skills required
  • Experience working with diverse populations preferred
  • Familiarity with brief therapy models and Motivational Interviewing preferred
  • 1+ years of EAP, Behavioral Health or Social Services experience is preferred
  • Call Center experience preferred
  • Valid independent professional licensure to practice per state regulations in one or more is required: LPC, LMFT, LCSW, or Clinical Psychologist
  • Master’s degree in counseling profession required

Additional Job Information:
Effective communication, telephonic and organization skills. Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word. Ability to effectively participate in a multi-disciplinary team including internal and external participants. Proficiency in multi-tasking and utilizing a multi-line phone system. Familiarity with basic terminology and concepts used in employee assistance/human services programs.

Required Skills:
Benefits Management - Understanding Clinical Impacts, General Business - Communicating for Impact, General Business - Consulting for Solutions

Desired Skills:
Service - Creating a Differentiated Service Experience, Service - Demonstrating Service Discipline, Service - Working Across Boundaries

Functional Skills:
Clinical / Medical - Consultative informatics, Clinical / Medical - Direct patient care (hospital, private practice), Communication - Member communications

Technology Experience:
Desktop Tool - Microsoft Explorer, Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft SharePoint, Desktop Tool - Microsoft Word

Mental Health - Licensed Clinical Social Worker, Mental Health - Licensed Professional Counselor, Mental Health - Licensed Psychologist

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


Jobs for you

Recently Viewed Jobs

You do not have any recently viewed jobs

Your Saved Jobs

You do not have any saved jobs

Sign up for Job Alerts

Join our Talent Community

At Aetna, a CVS Health Company, we are pioneering a total approach to health and wellness and we need talented candidates like you to join our team. Become a member of our talent community to be the first to know about career initiatives that match your skills and interests as they become available, in addition to details on upcoming events, networking opportunities, and news about Aetna, a CVS Health Company.

Join Our Talent Community

Sign up to receive information about job openings that are tailored to your skills and interests. Plus, get the latest career news from Aetna, a CVS Health Company.