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Telesales Part D Leader (Telework) (69391BR)

Primary Location: Atlanta, GA
Additional Locations: CT-Hartford, FL-Tampa, GA-Atlanta, IL-Chicago, PA-Blue Bell, TX-Houston
Involved in initiative planning, ongoing client relationship management and satisfaction for assigned initiatives that impact the delivery of products and services to the internal and external environment. Collaborates with external vendors, external consultants, consulting team members and/or matrixed staff as required in support of initiatives. Accountable for transferring knowledge, best practices (external and internal), methodology and tools to client organizations. Participates as a team member, may be responsible for concurrent initiatives or act as team lead for less complex projects based on resource requirements.

Fundamental Components:
(*) Supports holistic solutions and/or key strategic plans.

(*) Proactively identifies opportunities for improvement within assigned initiatives.

(*) Conducts thorough business case and external customer value analysis to determine selection, prioritization positioning and approach for broadest range of potential solutions (e.g., outsourcing, process improvements, technology solutions).

(*) Participates in influencing client contracting process, builds optimal client relationship for results and deliverables and manages relationship throughout engagement.

(*) Participates and supports metrics integration and execution for optimal results.

(*) Shares joint accountability for initiative’s return on investment.

(*) Communicates compelling and concise results to empower client groups in decision making process regarding project opportunities.

(*) Participates in initiative planning as required.

(*) Supports engagement using a disciplined repeatable methodology.

(*) Designs, develops interventions and facilitates work sessions.

(*) Develops and delivers all required analysis, reporting and presentation materials.

(*) Gathers, analyzes and synthesizes business intelligence to drive achievement of strategic business objectives.

(*) Builds and utilizes diverse internal and external networks, as appropriate, for data gathering and best practice identification.

(*) Leverages internal and external networking to drive optimal initiative results and knowledge/best practice transfer.

Candidates in either the EST or CST time zone strongly preferred.

Background Experience:
(*) Subject matter experience in Part D.

(*) Previous call center and workforce management experience.

(*) Previous experience successfully working in a virtual environment.

(*) Self-starter that can work independently.

(*) Excellent written and oral communication skills.

(*) Strong critical thinking skills with the ability to think analytically.

Additional Job Information:
Team leadership and team building skills.Analytical and planning skills.Negotiation/influencing skills.Relationship and change management skills.Organizational skills.Time management skills.Critical thinking skills.Oral and written communication skills.

Required Skills:
General Business - Communicating for Impact, Sales - Cultivating Distribution Channels, Sales - Selling Products and Services

Desired Skills:
General Business - Applying Reasoned Judgment, Leadership - Collaborating for Results, Technology - Leveraging Technology

Functional Skills:
Customer Service - Call center monitoring & analysis - Inbound calls - national call mgmt, General Management - Vendor management (non-IT), Sales & Service - Alternate distribution channels, Sales & Service - Distribution channel management

Technology Experience:
Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft SharePoint, Desktop Tool - Microsoft Visio

Potential Telework Position:

Percent of Travel Required:
25 - 50%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.



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