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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Senior EAP Account Executive - Behavioral Health

Primary Location: Atlanta, GA
Additional Locations: GA-Atlanta
Onsite in Atlanta, GA.

Fundamental Components:
  • Serve as the single point of contact and proactive, strategic consultant for dedicated customer EAP needs
  • Gain a deep knowledge of the plan sponsor environment/culture in order to best position employee assistance program (EAP) services
  • Coordinate the integration of EAP with plan sponsor’s other supplier/ partners; including plan sponsor’s onsite counseling program
  • Coordinate the development of communication and training initiatives and related activities toward driving program engagement
  • Organize workflows and processes with appropriate plan sponsor stakeholders for management referral and feedback process, including the coordination of services with onsite management resource consultants
  • Assist in resolving member/plan sponsor complaints
  • Create and execute short- and long-term strategies that optimize programming and engagement
  • Work collaboratively within Aetna Resources for Living and across business functions to ensure customer needs are understood and key issues are addressed
  • Thoroughly analyzes program utilization in order to consult with plan sponsor stakeholders, implement appropriate interventions and drive desired outcomes

Background Experience:
6 years of experience in the field account management of managed behavioral health care and/or EAP

Masters Degree in Clinical Psychology or Social Work preferred.

Required Skills:
Benefits Management - Understanding Clinical Impacts, Finance - Delivering Profit and Performance, General Business - Managing Sales Relationships

Desired Skills:
Sales - Strategic Prospecting, Service - Handling Service Challenges, Service - Providing Solutions to Constituent Needs

Potential Telework Position:

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests

Click To Review Our Benefits (PDF)


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