At Aetna, we’re pioneering a total approach to health and wellness, focusing on the whole person - body, mind, and spirit. Our more than 4,000 nurses are central to turning our member’s health ambitions, big and small, into achievements. Your role will include helping members stay well, manage health conditions, and access the right care at the right time. As you do this, we’ll support you in achieving more in your life and your work.
What makes a successful nurse? Here are the traits we are looking for:
- Problem Solver
- Results Driven
- Technology Savvy
- Detail Oriented
- Good Listener
- Open Minded
- Team Player
Paid Time Off & Disability
Clinical Health Services Supervisor (RN)Primary Location: Arlington, Texas
Additional Locations: TX-Arlington Apply
The Care Management Supervisor is responsible for oversight of healthcare management staff including the organization and development of high performing teams. Works closely with functional area managers to ensure consistency in clinical interventions supporting our members. Accountable for meeting the financial, operational and quality objectives of the unit.
Fundamental components include but re not limited to:
-Oversees the implementation of healthcare management services for assigned functional area Implements clinical policies & procedures in accordance with applicable regulatory and accreditation standards (e.g. NCQA, URAC, state and federal standards and mandates as applicable)
-Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking Ensure implementation and monitoring of best practice approaches and innovations to better address the member's needs across the continuum of care
-May act as a liaison with other key business areas.
-May develop/assist in development and/review new training content May collaborate/deliver inter and intra-departmental training sessions Protects the confidentiality of member information and adheres to company policies regarding confidentiality Manages resources responsible for identification of members, development and implementation of care plans, enhancement of medical appropriateness and quality of care and monitoring, evaluating and documenting of care -Develop, initiate, monitor and communicate performance expectations
-Ensures the team's understanding and use of information system capability and functionality
-May have responsibility for their own case load work
-May act as a single point of contact for the customer and the Account Team including: participation in customer meetings, implementation and oversight of customer cultural requirements, and support implementation of new customers.
-Participate in the recruitment and hiring process for staff using clearly defined requirements in terms of education, experience, technical and performance skills
-Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams
-Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance
-Consistently demonstrates the ability to serve as an model change agent and lead change efforts
-Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed
-Accountable for maintaining compliance with policies and procedures and implements them at the employee level.
-An active and good standing RN license is required
-3+ years in clinical area of expertise required
-Prior leadership experience is highly preferred
-BSN is preferred but not required
-1+ years of case management experience is preferred
-Ability to work with people in such a manner as to build high morale and group commitment to goals and objectives is required
-Computer literacy and advanced proficiency with Microsoft Excel, Word, and web-based applications and access databases is required
-Experience working with diverse teams and populations required
-Ability to multitask, prioritize, and effectively adapt to a fast paced changing environment is required
- Long term support experience with children/special needs children is preferred
-Reporting: ability to understand and create reports with productivity/service metrics; identify gaps is preferred
-Ability to communicate effectively with Providers, Members, Staff and other Leaders both in oral and written formats is preferred
-Ability to evaluate and interpret data, to identify areas of improvement, and focus on interventions to improve outcomes is preferred
-Knowledge of community resources and provider networks is preferred
The minimum level of education desired for candidates in this position is a Associate's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Nursing/Registered Nurse is required
Functional - Clinical / Medical//1-3 Years
Functional - Medical Management/Medical Management - Case Management/1-3 Years
Functional - Medical Management/Medical Management - Discharge planning/1-3 Years
Technical - Desktop Tools/Microsoft Word/1-3 Years/End User
Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User
ADDITIONAL JOB INFORMATION
Are you ready to join a company that is changing the face of health care across the nation? Aetna Better Health of Texas is looking for people like you who value excellence, integrity, caring and innovation. As an employee, youll join a team dedicated to improving the lives of Texas STAR Kids. Our vision incorporates community-based health care that works. We value diversity. Align your career goals with Aetna Better Health of Texas, and we will support you all the way.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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