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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Field Case Manager

Primary Location: Amherst, New York
Additional Locations: NY-Amherst
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Description:
Only applicants with a valid RN license will be considered
The Case Manager uses a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality, cost effective outcomes.

Fundamental Components:

• Acts as a liaison with member/client /family, employer, provider(s), insurance companies, and healthcare personnel as
appropriate.
• Implements and coordinates all case management activities relating to catastrophic cases and chronically ill
members/clients across the continuum of care that can include consultant referrals, home care visits, the use of
community resources, and alternative levels of care.
• Interacts with members/clients telephonically or in person. May be required to meet with members/clients in their
homes, work-sites, or physician’s office to provide ongoing case management services. (*)
• Assesses and analyzes injured, acute, or chronically ill members/clients medical and/or vocational status; develops a
plan of care to facilitate the member/client’s appropriate condition management to optimize wellness and medical
outcomes, aid timely return to work or optimal functioning, and determination of eligibility for benefits as appropriate.
(*)
• Communicates with member/client and other stakeholders as appropriate (e.g., medical providers, attorneys,
employers and insurance carriers) telephonically or in person. (*)
• Prepares all required documentation of case work activities as appropriate. (*)
• Interacts and consults with internal multidisciplinary team as indicated to help member/client maximize best health
outcomes. (*)
• May make outreach to treating physician or specialists concerning course of care and treatment as appropriate. (*)
• Provides educational and prevention information for best medical outcomes. (*)
• Applies all laws and regulations that apply to the provision of rehabilitation services; applies all special instructions
required by individual insurance carriers and referral sources. (*)
• Testifies as required to substantiate any relevant case work or reports. (*)
• Conducts an evaluation of members/clients’ needs and benefit plan eligibility and facilitates integrative functions using
clinical tools and information/data.
• Utilizes case management processes in compliance with regulatory and company policies and procedures.
• Facilitates appropriate condition management, optimize overall wellness and medical outcomes, appropriate and 1
timely return to baseline, and optimal function or return to work.
• Develops a proactive course of action to address issues presented to enhance the short and long-term outcomes, as
well as opportunities to enhance a member’s/client’s overall wellness through integration.
• Monitors member/client progress toward desired outcomes through assessment and evaluation.

Background Experience:

Background/Experience Desired
• Minimum of three years’ case management experience (required for NCM role, preferred for all other areas).
• 5 years clinical practice experience (required for NCM role only).
• Ability to travel within a designated geographic area for in-person case management activities
• Bilingual preferred
• Knowledge of laws and regulations governing delivery of rehabilitation services.
• Job-specific technical knowledge, (e.g., knowledge of workers compensation and disability industry for workers’
compensation case managers or case management).
• Excellent analytical and problem solving skills
• Effective communications, organizational, and interpersonal skills.
• Ability to work independently (may require working from home).
• Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well
as some special proprietary applications.
• Effective computer skills including navigating multiple systems and keyboarding

Education and Certification Requirements
• Registered Nurse with active state license in good standing in the state where job duties are performed is required
• Bachelor degree in a closely-related field, or an equivalent combination of formal education and recent, related
experience; preference will be given to applicants with a Master’s degree
• Certified Case Manager is preferred.
• Additional national professional certification (CRC, CDMS, CRRN, COHN, or CCM) is preferred, but not required.

Education:
Nursing - Certified Case Manager (CCM)

Potential Telework Position:
Yes

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)

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