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Information Technology

Aetna IT is committed to keeping our members at the heart of everything we do. Our top-talent workforce delivers leading-edge technology, drives innovation, turns vision into action and challenges the art of the possible. We provide best-in-class services to our members by delivering groundbreaking healthcare tools, enabling consumer-friendly interactions and protecting data security. Your mission will be to deliver innovating technology solutions including: Hybrid cloud infrastructure, artificial intelligence/machine learning capabilities and infrastructure as code.

Aetna, a CVS Health Company, is a company with a world-class IT team and we will be counting on you to carry on our success as the preferred provider of infrastructure services for our business partners.

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Job Details

Application Support Specialist

Primary Location: Amherst, New York
Additional Locations: NY-Amherst
We have an exciting opportunity at Aetna for an Application Support Specialist with our Meritain Health team. This role will execute specific deliverables and activities around moderately complex system issues as part of a team assigned to support the day-to-day maintenance and enhancement of business applications.

Meritain Health is the nation's independent provider of self-funded health plans. Meritain Health services over 1,700 self-funded clients and over a million member's nationally. The company provides plan administration, innovative wellness, medical management, disease management, network management and cost management services.

Meritain Health employs more than 2,000 people with multiple office locations across the country.

Fundamental Components:
  • Determines root cause analysis of system issues.
  • Conducts interviews, fact-finding, and independent research to design creative, progressive solutions to system issues.
  • Documents business impact of system issue.
  • Develops and communicates effective short-term workaround procedures to address system issues.
  • Assists with the management and resolution of unplanned hard system outages.
  • Contributes to the communication process to impacted customers and internal management personnel
  • May assist in the development of Product Overviews, FAQs, Tool Glossaries, system training material, and system user documentation to support implementation activities Support business area operations/functions by setting up / modifying / maintaining simple to complex system operating parameters by designing and configuring business rule table entries, and/or complex macros/automated scripts.
  • Provides day to day support of these items to insure they work properly (including the application of appropriate QA procedures) and to quickly fix any identified defects.
  • Completes activities on time and within Standard Level Agreements and proactively identifies and communicates issues that may jeopardize delivery dates or budget to the Supervisor or Manager.
  • Exhibits behaviors outlined in Employee Competencies.
  • Coordinates with peers to analyze issue and provide end to end resolutions.
  • Performs related duties as assigned or requested.

Background Experience:
  • 1+ years of application support experience in MS Windows environment. Knowledge of Linux OS is a plus.
  • 1+ years of experience with one of the following technologies: IIS, SQL Server, MS SharePoint, PGP.

Additional Job Information:
Demonstrated analytical and problem-solving skills.
Ability to learn new technology.
Excellent verbal and written communication skills.
Ability to work independently and in a team environment.

Required Skills:
Technology - Creating Technology Partnerships, Technology - Leveraging Technology, Technology - Selecting and Applying Technology Solutions

Desired Skills:
Technology - Developing Competitive Technology and Architecture, Technology - Justifying the Business Case, Technology - Promoting Emerging Technology

Functional Skills:
Information Technology - Application maintenance & support

Technology Experience:
Operating System - Windows

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

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